okwin88 Privacy Policy

Data Controller

This Privacy Policy is issued by okwin88 ("we", "the company" or "the platform"), an online gambling platform operating under international licensing. This policy applies to all users who access the okwin88.onl website, register an account, make a deposit, withdraw funds or use any of the services we offer.

This policy describes the types of information we collect, the purpose of collection, how data is managed, and the rights you hold as a registered player.

Who This Policy Applies To

This Privacy Policy applies to:

• All players who register and hold an active account at okwin88
• Visitors who browse the okwin88.onl website without registering
• Individuals who contact our customer support team
• Any party that interacts with our platform through official channels

Personal Identification Information

During the account registration and verification process, we collect the following information:

• Full name as shown on the identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for age and identity verification purposes
• Date of birth to confirm the player is 21 years of age or older
• An active email address and mobile phone number
• Residential address for legal compliance purposes

Financial Information

To enable deposit and withdrawal transactions to be processed securely, we record:

• E-wallet account details such as the mobile phone number registered with Touch 'n Go eWallet
• Bank account information for transactions via DuitNow and FPX Online Banking
• Crypto wallet addresses for transactions using USDT, BTC or ETH
• Transaction history including deposits and withdrawals

All minimum deposits are RM20 and the minimum withdrawal is RM100. Withdrawals are typically processed within 1 hour.

Usage and Technical Data

Our system automatically records technical information when you browse our platform:

• IP address and general geographic location
• Device type, operating system and web browser used
• Pages visited, session duration and navigation patterns
• Game activity logs for audit and dispute resolution purposes
• Cookie data to improve the user experience

Platform Operations

The information we collect is used solely for legitimate and necessary purposes, including:

• Creating and managing player accounts securely
• Processing deposits and withdrawals accurately and promptly
• Verifying player identity to comply with international licensing requirements
• Delivering bonuses and offers you are entitled to receive
• Providing effective customer support via live chat and email

Security and Compliance

Your data is also used for security and legal compliance purposes, including:

• Identifying and preventing fraud, money laundering and other illegal activities
• Ensuring all players are 21 years of age or older before being permitted to play
• Complying with anti-money laundering (AML) and know your customer (KYC) requirements
• Helping detect concerning gambling patterns as part of our commitment to responsible gambling

Authorised Service Providers

okwin88 only shares player information with selected and limited third parties, solely to enable the platform to operate smoothly. This includes:

• Payment gateway providers that process your deposit and withdrawal transactions
• Gaming software providers that supply slots, live casino and sports content
• Cloud computing services that store platform data securely
• Third-party identity verification services for KYC purposes

All these third parties are bound by strict confidentiality agreements and may only use your data for the specified purposes.

Disclosure to Authorities

In certain situations, okwin88 may be required by law or court order to disclose player information to the relevant authorities. Such disclosure is only made when:

• There is a binding legal or regulatory requirement to do so
• It is necessary to protect the safety of other players or the public
• It is required to comply with a valid legal process

Use of Cookies

The okwin88.onl website uses cookies to improve your browsing experience. Cookies are small data files stored on your device when you visit our website. The types of cookies we use include:

• Essential Cookies: Required for basic website functions such as login authentication and session security
• Functional Cookies: Store your preferences such as language and display settings
• Analytics Cookies: Help us understand how players use the platform for ongoing improvements

You can manage cookie settings through your web browser, however disabling certain cookies may affect the functionality of some parts of our platform.

Data Retention Policy

okwin88 retains your personal information for as long as your account is active and for a reasonable period thereafter, based on the following requirements:

• Active account data is retained for the duration of your membership
• Financial records and transaction history are retained for the period required by our international licensing
• Game logs are kept for dispute resolution and audit purposes
• After an account is permanently closed, data will be deleted or anonymised within the specified timeframe

Right of Access and Correction

You have the right to request a copy of the personal information we hold about you. If any information is inaccurate or outdated, you may request that we update it. Please contact our support team via live chat or email at [email protected] to initiate this request.

Right to Erasure and Restriction

In certain circumstances, you have the right to request deletion of your personal information or to ask us to restrict the processing of your data. However, please note that some data may need to be retained to fulfil our legal or licensing obligations. We will inform you if a deletion request cannot be fully fulfilled.

Right to Data Portability

You have the right to receive your personal data in a structured, electronically readable format. This allows you to transfer your information to another platform should you choose to do so. Contact our support team to request an export of your data.

Right to Object to Processing

You have the right to object to the processing of your personal information for direct marketing purposes. Once we receive such an objection, we will immediately stop using your data for that purpose.

Shared Responsibility

While okwin88 implements strong technical and organisational measures to protect your data, the security of your account also depends on your own actions. We recommend that you:

• Use a strong and unique password that is not used on other websites
• Do not share your login information with anyone, including family members
• Log out of your account after each session, especially on shared devices
• Report any suspicious activity on your account to our support team immediately
• Update your contact information whenever it changes so we can reach you if needed

Amendment Notice

okwin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements or applicable legislation. When material changes are made, we will:

• Displaying a clear notice on the main page of our website
• Updating the "Last Updated" date shown at the top of this policy
• Sending a notification to your registered email for significant changes

Continued use of the okwin88 platform after the effective date of any amendment is considered your acceptance of the updated terms.

Privacy-Related Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Data Privacy Officer via:

• Email: [email protected]
• Live chat 24/7 via the chat icon at the corner of the website
• Support in Malay and English is available at all times

We are committed to responding to every privacy-related enquiry within a reasonable time and will work to resolve any concerns you have fairly and transparently.